Pickup Policy

Last updated: February 1, 2026

At Baked Beauties Sydney, all of our cakes and custom treats are made to order. Please read the information below carefully to ensure a smooth and stress-free pickup experience.

Pickup Only

All orders are pickup only.
We do not offer shipping or delivery.

By placing an order, you acknowledge that you will be collecting your order in person on the agreed date.

Pickup Location

Orders are collected from our Sydney pickup location.
Full pickup details, including the address and pickup instructions, will be provided once your order has been confirmed.

Pickup Date & Time

Pickup takes place on the date selected at checkout or confirmed via enquiry.

Pickup Times:
Wednesday to Friday 
12:30–1:00pm

Saturday and Sunday
8:00–8:30am

This helps us manage production schedules and ensure all orders are handled safely.

If you anticipate being late, please contact us as soon as possible.

Late Pickups & Uncollected Orders

Due to the perishable nature of our products:

  • Orders not collected on the agreed date may not be able to be remade or refunded

  • We cannot guarantee the quality or condition of cakes collected late

  • Uncollected orders may be discarded at our discretion

Changes & Cancellations

As all cakes are made to order:

  • Changes or cancellations must be requested with sufficient notice

  • Once production has commenced, changes may not be possible

  • Refunds are not available for change-of-mind or late cancellations

If you need to make a change, please contact us as early as possible and we will do our best to assist.

Collection Responsibility

Once an order has been collected, responsibility for the cake transfers to the customer.

Please ensure:

  • Safe transport of your cake

  • The cake is kept flat and secure during transit

  • Appropriate storage conditions are followed after pickup

We are unable to take responsibility for damage once the order has left our premises.

Contact

If you have any questions about pickup or collection, please contact us prior to placing your order so we can assist.